SRA
SRA Support

We're here to help

Expert support for every aspect of SRA — from onboarding your school to resolving technical issues fast.

All Systems Operational
Live Status
API & Core Services
Report Generation
SMS / WhatsApp Delivery
Analytics Engine
Authentication
Get in Touch

Choose your support channel

Email Support

Send a detailed message and receive a thorough response from our support team.

support@sra.co.tz

Response within 24 hrs

Live Chat

Chat in real time with a specialist during business hours for fast resolutions.

Mon–Fri · 8am–5pm EAT

Avg. wait < 5 min

Phone Support

Speak directly with our technical team for urgent issues requiring immediate attention.

+255 800 SRA HELP

Priority queue available

Submit a Ticket

Send us a message

Describe your issue in detail and we'll get back to you promptly.

Self-Service

Browse Help Topics

Most issues are resolved in minutes using these guides.

Getting started

Set up your school, add students, and configure subjects.

Entering results

Enter marks manually or import via CSV bulk upload.

Reports & analytics

Generate NECTA-compliant reports and explore performance insights.

User management

Add teachers, academic officers, and manage access levels.

Communications

Configure SMS, Email, and WhatsApp parent notifications.

Security & compliance

Data privacy, audit logs, and NECTA compliance questions.

Looking for a specific article?

Troubleshooting

Common Issues & Fixes

Step-by-step solutions for the most reported problems.

Urgent issue during exam season?

For critical issues affecting exam data or report deadlines, our escalation team is available with priority response during NECTA submission windows.