Support

We're here to help

Whether you're setting up your school or sorting out a problem mid-term, here's how to reach us and fix things fast.

Send us the details of your question or issue and we'll reply by email.

support@sra.co.tz

Step-by-step guides and answers for setting up and running SRA.

Guides in English & Swahili

New to SRA, or thinking about it? Book a short walkthrough for your school.

A 20-minute walkthrough

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Help yourself

Many questions are answered in a couple of minutes with these guides.

Set up your school, add students, and configure subjects.

Enter marks by hand or import a whole class from Excel.

Generate report cards and read performance insights.

Add teachers and the academic office, and manage access.

Set up SMS, email and WhatsApp updates for parents.

How student data is kept private, approved and logged.

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Troubleshooting

Quick solutions to the things schools ask about most.

If a problem is affecting exam results or a reporting deadline, email us with “urgent” in the subject so we can prioritise it.