Troubleshooting common report errors

Solutions to the most common errors encountered when generating PDF reports.

"Grade calculation not run"

Run grade calculation first: Go to Grading → Calculate Grades for the affected term and class.

All mark submissions for the term must be approved before reports can be generated. Go to Moderation and resolve any pending requests.

Your school logo, name, or headmaster field is empty. Complete your profile in Settings → School Profile.

The selected class has no enrolled students for that term. Check enrollment via Enrollment → Manage Enrollments.

If you encounter a report generation error not listed here, contact support with the error message and the affected term/class.